Terms and Conditions

1. Who we are and how these Terms apply

The Zithande Life Transformation Hub (the “Platform”) is operated by Zithande ZA, trading as Zithande (“Zithande”, “we”, “us” or “our”), in South Africa. Our contact details appear in section 20.

These Terms govern access to and use of the Platform, including its account features, life-balance assessment, results, recommendations, 7-Day Reset, reflections, reassessments, dashboards, notifications, waitlists and related content or services. Our Privacy and Data Protection Policy explains how we process personal information and forms part of the user relationship, but consent choices are managed separately where the law requires this.

If a specific programme, paid service or corporate-sponsored offering has additional written terms, those terms apply together with these Terms. If there is a conflict, the specific terms apply only to that offering.

2. Eligibility and acceptance

You must be at least 18 years old and legally capable of entering into an agreement. You must provide accurate information and must not misrepresent your age, identity or eligibility. If you use the Platform for or through an employer, sponsor or organisation, you remain responsible for complying with these Terms.

The Stage 1 Platform is not intended for persons under 18. The separate Teenage Girls programme is not offered through this adult assessment unless and until appropriate safeguards and consent arrangements are introduced. If you do not agree to these Terms, do not create an account or use the Platform.

3. Your account

You may register using email and password or an available third-party sign-in method. Email verification may be required before access is granted. You must keep your login details confidential, use a strong password and promptly notify us if you suspect unauthorised access.

One person may not create duplicate accounts to obtain extra resets, reassessments or entitlements. You are responsible for activity conducted through your account unless it results from our failure to take reasonable security measures.

We may require reasonable verification to recover an account, protect Platform users, correct duplicate accounts or investigate suspected misuse. Third-party sign-in services are also subject to their own terms and recovery processes.

4. The Platform and pilot status

The Platform supports personal reflection, wellbeing awareness and practical goal-setting across compulsory and selected optional life areas. During the pilot, features may be tested, refined, corrected, added, limited or withdrawn. We will not make changes that unlawfully remove rights already acquired by a user.

The free pilot currently includes one initial assessment, a personalised 7-Day Reset based on approved mappings, and one reassessment if the eligibility conditions are met. A waitlist or invitation for future paid services does not guarantee availability, admission, price or launch date.

5. Assessment, results and recommendations

The assessment depends on the information you choose to provide. You are responsible for answering honestly and reviewing your information before submission. Results, colour indicators, priority areas and recommendations are automated educational outputs based on approved rules and are not diagnoses, professional opinions or guarantees of outcomes.

The Platform may identify areas that deserve attention, but it cannot evaluate every fact about your health, safety, finances, work, relationships or circumstances. You should use your judgment and obtain suitably qualified professional advice where needed.

6. Wellness and professional-advice disclaimer

The Platform provides general wellness, personal-development and educational information only. It does not provide medical, psychological, psychiatric, nutritional, fitness, legal, financial, investment, tax, employment or business advice, and it does not create a practitioner-client, coach-client, fiduciary or other professional relationship unless a separate written agreement expressly says so.

Do not use the Platform as a substitute for professional assessment, treatment or advice. Consult an appropriately qualified professional before acting on information that may affect your health, safety, finances, legal rights, career or business. If you believe you face an urgent health or safety situation, contact the appropriate emergency service or qualified professional without delay.

You should adapt or stop an activity if it is unsafe, unsuitable or contrary to professional advice. Participation is voluntary and at your own reasonable discretion.

7. The 7-Day Reset

The 7-Day Reset is designed as 21 actions over seven days, normally three actions per day. It becomes active when you select “Start My 7-Day Reset”. The Platform recommends completing the actions and end-of-Reset reflection within 14 calendar days from activation and displays a target date. This timeline is guidance only. It does not close the Reset, make incomplete actions read-only or prevent later completion.

If you finish all required actions early, the final reflection may unlock immediately. Completed actions and recorded progress may remain in your history in accordance with our Privacy and Data Protection Policy and retention rules. Reminders are supportive tools only, and a delayed or undelivered reminder does not alter your progress or target date.

8. Reassessment

One free reassessment unlocks immediately when you complete the Reset and final reflection, whether you finish earlier or later than the recommended Reset timeline. The Platform displays a recommended seven-calendar-day target for completing the reassessment. This target is guidance only and does not expire or close the reassessment.

The reassessment covers the areas worked on during your Reset. Once submitted, the free reassessment cannot be retaken. Further reassessments may require a paid or corporate entitlement.

9. Notifications and communications

We may send service communications needed to operate or secure your account, including verification, password recovery, progress, target-date and material service notices. You may manage optional reminders and marketing preferences separately. Opting out of marketing will not prevent essential account or security communications.

Email, in-app and optional push notifications may be delayed, filtered or unavailable. You remain responsible for checking the Platform for current progress and recommended dates.

10. Acceptable use

You must not use the Platform unlawfully, fraudulently, abusively or to harm another person; impersonate another person, create unauthorised duplicate accounts or provide materially false information; attempt to access another user’s account, restricted administrative functions, source code or non-public systems; introduce malicious code, overload, disrupt, scrape, reverse engineer or bypass security or access controls except where permitted by law; copy, sell, licence, publish or commercially exploit Platform content without written permission; upload unlawful or rights-infringing content; or use automated tools without written authorisation.

11. User content and reflections

You retain ownership of original content you submit, such as optional reflections or feedback. You grant us a limited, non-exclusive licence to host, store, process, reproduce and display that content only as reasonably necessary to operate, secure and improve the Platform, comply with law and exercise our rights under these Terms.

Testimonials, photographs or videos will not be used for promotional purposes unless the required separate permission has been obtained. You must not submit content that you do not have the right to provide.

12. Intellectual property

The Platform, its design, branding, assessment structure, questions, approved action mappings, text, graphics, software and other materials are owned by or licensed to Zithande and are protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-transferable, non-exclusive licence to use the Platform for your own personal, non-commercial purposes.

“Zithande”, “Love Yourself”, “Transform • Thrive • Triumph” and associated brand elements may not be used without prior written permission, except where the law permits fair reference.

13. Privacy and data

We process personal information in accordance with our Privacy and Data Protection Policy and applicable South African data-protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA). The Terms and Privacy and Data Protection Policy explain the information needed to provide the assessment, results, approved recommendations, 7-Day Reset and reassessment.

Optional research, marketing, sponsor reporting, identifiable sponsor sharing, testimonials and channel choices are presented separately and may be refused or withdrawn without blocking the core assessment, unless processing is otherwise lawfully required. Aggregated reporting is handled in accordance with the Privacy and Data Protection Policy and appropriate safeguards.

Account tools may enable access, correction, a copy of your information or deletion requests. Some records may be retained where reasonably necessary or legally required, including security, consent, dispute, fraud-prevention and compliance records. Account deletion may be completed by deletion or lawful anonymisation, as explained in the Privacy and Data Protection Policy.

14. Third-party services and links

The Platform may rely on or link to third-party services, such as hosting, authentication, email, analytics or external resources. Third parties operate under their own terms and privacy practices. We are not responsible for third-party content or services outside our reasonable control, but this does not limit responsibility that applicable law places on us.

15. Availability, maintenance and changes

We aim to make the Platform reasonably available, but uninterrupted or error-free access is not guaranteed. We may perform maintenance, deploy security updates, correct defects, modify features or temporarily restrict access where reasonably necessary. Where practical, we will give notice of material planned interruptions or changes.

We may update these Terms. Material changes will be communicated through the Platform or verified email and will apply from the stated effective date. Where law or the nature of a change requires fresh acceptance or consent, we will request it. Earlier versions and acceptance records may be retained for compliance.

16. Suspension and termination

You may stop using the Platform at any time and may request account deletion through the available process. We may restrict, suspend or terminate access if you materially breach these Terms, threaten security, misuse the Platform, infringe rights, or if operation becomes unlawful or no longer reasonably feasible. Except for urgent security, fraud or legal matters, we will ordinarily provide reasonable notice and an opportunity to address the issue. Suspension or termination does not remove rights or obligations that arose beforehand.

17. Consumer rights, warranties and liability

Nothing in these Terms excludes, limits or waives any right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or other applicable law.

To the extent permitted by law, the Platform is provided on an “as available” basis. We do not promise that using it will produce a particular wellness, personal, career, business or financial outcome. You remain responsible for decisions and actions taken based on your circumstances and, where appropriate, professional advice.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss that was not reasonably foreseeable when these Terms were accepted. Any limitation applies only to the extent lawful and does not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of non-excludable consumer rights, or liability that the law does not permit to be limited.

18. Complaints and dispute resolution

Please first contact us using section 20 so that we can try to resolve a complaint promptly. We will acknowledge and address complaints within a reasonable time. Nothing prevents you from approaching a court or an applicable regulator, ombud, consumer body or tribunal. Privacy complaints may also be submitted to South Africa’s Information Regulator using the regulator’s official channels. Before litigation, the parties may agree in writing to attempt good-faith negotiation or mediation.

19. Governing law and general terms

These Terms are governed by the laws of the Republic of South Africa. Subject to any consumer right to use another competent forum, the courts with jurisdiction in Gauteng may hear disputes. If a provision is invalid or unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. These Terms, the Privacy and Data Protection Policy, recorded consent choices and any applicable specific programme terms constitute the agreement governing your use of the Platform. Electronic acceptance and notices may be used to the extent permitted by the Electronic Communications and Transactions Act 25 of 2002 and other applicable law.

20. Contact information

Platform/operator: Zithande ZA Registration number: 2022/550869/07 Physical/business address: 47 Sihlangene Circle, KwaDabeka, Pinetown, KwaZulu-Natal, 3610 Support email: info@zithande.co.za Privacy/Information Officer email: info@zithande.co.za Website: https://www.zithande.co.za

21. Acceptance record

The Platform may record the Terms version, acceptance date and time, account identifier and method of acceptance. You can access the current Terms before acceptance and afterwards through the Platform.